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Boo-meringue · 05-20-2009, 05:10 AM

Ah, I didn't try that. To give you an overview of my situation - we've had some exchange problems and a few users handsets have stopped syncing mailbox changes in either direction. Getting the sync back up and running is a fairly simple process, but the user is then left with an Outlook inbox that looks very different to their Blackberry inbox.

So what I'm going to do now is:
1) Delete Desktop [SYNC] service book from handset
2) clear messages from handset with desktop manager
3) Remove user from BES and re-add
5) Set activation password and run enterprise activation

Hopefully this will bring down the two weeks of emails, better than none at all!

Thanks x14, I'll post how I get on.

05-20-2009, 05:10 AM	#3
Boo-meringue Knows Where the Search Button Is Join Date: Dec 2008 Model: 8707 PIN: N/A Carrier: O2 Posts: 47	Ah, I didn't try that. To give you an overview of my situation - we've had some exchange problems and a few users handsets have stopped syncing mailbox changes in either direction. Getting the sync back up and running is a fairly simple process, but the user is then left with an Outlook inbox that looks very different to their Blackberry inbox. So what I'm going to do now is: 1) Delete Desktop [SYNC] service book from handset 2) clear messages from handset with desktop manager 3) Remove user from BES and re-add 5) Set activation password and run enterprise activation Hopefully this will bring down the two weeks of emails, better than none at all! Thanks x14, I'll post how I get on.
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