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Old 10-02-2009, 12:44 PM   #3
schale01
New Member
 
Join Date: May 2008
Location: Raleigh, NC
Model: 9630
OS: 4.7.1.40
PIN: N/A
Carrier: Sprint
Posts: 10
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Did you recently transfer information to your device from another Blackberry?

I had a similar problem with a customer that came in with a BB Tour. We upgraded him and transfered all his information from his old 8703e. I believe we fixed the issue by clearing the Message Database in the phone. Something didn't seem to transfer right and I believe the databases got corrupted.

Make sure you have everything backed up
--Try clearing the message database first (Desktop Manager > Backup & Restore > Advanced > Select Messages > Press Clear Button )
--If that doesn't work try wiping the device, do not restore data for 24 hours and see if problem persists.
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