Walked into Tmobile with some billing questions and also asked if they happened to have a spare track ball holder "the donut" laying around. They replaced the entire trackball assembly for free and since they know I travel overseas for extended periods they gave me two more trackball assy's to take on the road with me (also free). I then ended up upgrading to a new 9700 from my old 8320 before leaving the store. That wasn't free - cost me $80.00.
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