If you have ever done a battery pull of powered off your device with a headset plugged into it, it could have created this condition. try inserting the hedset cord all the way onto the jack (with the device powered on) then removing it again. You may need to do this more than once.
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1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
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