BlackBerry Forums Support Community - View Single Post - Blackberry Torch Keyboard and other buttons not working

tina_k · 01-01-2011, 07:21 PM

I bought my daughter the Blackberry Torch and activated it on November 22/2010, last night it decided to just stop working. I have taken out the battery and also had Rogers send me the instructions on "How to reload the Blackberry Operating System with Blackberry Desktop Software 6.0", I have followed all the directions in the email and still have the same issue, when you slide out the keyboard and try to type it is non responsive, you can use the touch keypad but then when you get into something like BBM or test messages, it will let you open the message and type a reply with the touch screen, but you can't go back to get out of there, all of the buttons under neath the screen DO NOT WORK! The green button, blackberry button, menu button, go back button and red button all do not work, they are all unresponsive. There is no water damage to the phone and when I call Rogers to talk to someone they have no answers, the last guy I spoke to wants to send me out a refurbished phone....which to me is not acceptable considering we haven't done anything to the phone, I paid for a brand new phone and that is what I want to have...not some refurbished phone. If anyone has any suggestions on how to fix this please let me know.

Thanks!

01-01-2011, 07:21 PM	#1
tina_k New Member Join Date: Jan 2011 Model: 9800 PIN: N/A Carrier: ROGERS Posts: 1	Blackberry Torch Keyboard and other buttons not working Please Login to Remove! I bought my daughter the Blackberry Torch and activated it on November 22/2010, last night it decided to just stop working. I have taken out the battery and also had Rogers send me the instructions on "How to reload the Blackberry Operating System with Blackberry Desktop Software 6.0", I have followed all the directions in the email and still have the same issue, when you slide out the keyboard and try to type it is non responsive, you can use the touch keypad but then when you get into something like BBM or test messages, it will let you open the message and type a reply with the touch screen, but you can't go back to get out of there, all of the buttons under neath the screen DO NOT WORK! The green button, blackberry button, menu button, go back button and red button all do not work, they are all unresponsive. There is no water damage to the phone and when I call Rogers to talk to someone they have no answers, the last guy I spoke to wants to send me out a refurbished phone....which to me is not acceptable considering we haven't done anything to the phone, I paid for a brand new phone and that is what I want to have...not some refurbished phone. If anyone has any suggestions on how to fix this please let me know. Thanks!
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