It's not new, I've had my phone over a year. I enabled the lock feature and now want it disabled, it is an annoyance to unlock it for everything. When I called BB customer support (they couldn't do it) they instructed me to save my data to my BB desktop, wipe it, and then restore. In doing so, the lock feature is still enabled and now it requires Activation. I can unlock it however, I can't make or receive, calls, IM's, emails, etc. I can view my contacts, last phone calls, media, etc.
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Originally Posted by tsac
Ok , New BB's usually are not locked when you receive them. Is it possibly a referb unit? Did you buy it from a carrier? If you perform a wipe it will delete all the user data. that why the help desk suggested that. What does not make sense is why you even have to do this. It might be better to have it replaced.
Go to this site and follow the instruction one more time to see if you can get it back to factory and from there see if you can get it back to working .
How to wipe ALL personal data from a BlackBerry device? - BlackBerryFAQ |