[aiharkness]

Yeah, that hasn't sunk in.

"BlackBerry" hasn't changed anything, at least not with regard to the issues being discussed in this thread. Nor has RIM. OP may have a valid complaint with the carrier, though I can't help but believe the carrier's app is virtually the same as my carrier's app, as well as the others. But regardless, it is the carrier, not RIM. (Unless we are talking about Protect, which even still requires user to configure after downloading and installing.)

Perceptions vary. This won't be the first time someone sees a huge shortcoming and I see a minor irritation, and vice versa (except for the possible default "on" automatic remote contacts backup, which I do think is a big deal if true).