BlackBerry Forums Support Community - View Single Post - Trouble activating device with specific error message

juwaack68 · 08-17-2011, 11:41 AM

Is the user receiving the network@etp message sent by RIM and is it coming into their Outlook Inbox - and they are NOT opening it? I've had users sit in front of their Outlook and open those messages and it screws up the activation. I usually tell them to shut down Outlook and step away.....far far away.

Also, have the user search his Inbox, Deleted Items, SPAM, and Junk-Email folder for network@etp error messages and permanently delete them.

08-17-2011, 11:41 AM	#2
juwaack68 iPhone Convert Join Date: Oct 2005 Location: Tulip City - MI Model: iP5 OS: 6.0.2 PIN: to beans Carrier: I'm not Posts: 13,878	Re: Trouble activating device with specific error message Is the user receiving the network@etp message sent by RIM and is it coming into their Outlook Inbox - and they are NOT opening it? I've had users sit in front of their Outlook and open those messages and it screws up the activation. I usually tell them to shut down Outlook and step away.....far far away. Also, have the user search his Inbox, Deleted Items, SPAM, and Junk-Email folder for network@etp error messages and permanently delete them. __________________ No longer a BES Admin, but it was fun while it lasted!
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