Your problem is Terminal Server it requires A LOT of system resources to run, 3 to 10 users on TS requires a minimum of a Xeon 3.2Ghz, 4GB RAM, and whatever you require for space, nothing less. Since TS uses so much RAM and system resources your BES server must be timing out.
To fix this move your BES to another box, we have ours running on a clone P4 machine which I am going to move soon to our old Dell PowerEdge 850 for extra redundantcy.
Also install SQL server on your BES machine unless your SQL server is on a beefy box with on a GBit network.
To save money buy a couple clone machines; there are a lot stores were I live that sell off-lease Dell or other brand name PCs which you could turn into a temporary solution until the company can afford some real requipment.
Andrew
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