I've been a loyal customer with T-Mobile since they first started.
Haven't really had much issues but I do know what you are talking about. I hard this problem once, and it was after I got a blackberry (not immediatly). But it was an odd problem. This "dead" air problem you are talking about, I would get when calling people. But, it was only Nextel (iDEN) customers. 50% of my calls to iDEN customers, I would just get dead air, no ring tone at all. It was very very annoying. I called, spoke with techinically support, they created a ticket and a few days later, the problem was gone. I did have to spend hours on the phone but the problem was resolved.
Very weird issue.
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