BlackBerry Forums Support Community - View Single Post - BES

jsconyers · 10-05-2007, 08:15 AM

[QUOTE=Also, whenever you have a failed activation I always recommend performing a Wipe Handheld and resetting the Activation password on the BES before attempting another activation.[/QUOTE]

This is always a good step to try with a fail activation. I would try to do the following:
1) wipe the device
2) remove user from the BES
3) check the users inbox and trashcan and delete all activation emails
4) restart the Policy and synchronization services
5) re-add the user
6) set activation password
7) run enterprise activation on the device

Hopefully this helps.

10-05-2007, 08:15 AM	#5
jsconyers New Member Join Date: Jul 2007 Location: In a van down by the river. Model: NOTE2 OS: 4.1 PIN: <- Where do I find this? Carrier: Sprint Posts: 15,104	[QUOTE=Also, whenever you have a failed activation I always recommend performing a Wipe Handheld and resetting the Activation password on the BES before attempting another activation.[/QUOTE] This is always a good step to try with a fail activation. I would try to do the following: 1) wipe the device 2) remove user from the BES 3) check the users inbox and trashcan and delete all activation emails 4) restart the Policy and synchronization services 5) re-add the user 6) set activation password 7) run enterprise activation on the device Hopefully this helps. Last edited by jsconyers; 10-05-2007 at 08:26 AM..
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