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Old 03-06-2011, 06:42 PM   #1
Talking BlackBerry Encyclopedia
Join Date: Feb 2008
Location: North Carolina
Model: 9630
Carrier: US Cellular
Posts: 251
Default Frustration with RIM

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I really like my BB, but RIM just seems incredibly unresponsive to consumers. My wife had some issues with a new Samsung Android phone, and was able to get excellent support from Samsung (when it went beyond the carrier's ability to help). When software companies have bugs in upgrades, they allow access to the prior version. For example, RIM notifies of upgrades for App World, and then fails to allow access to prior versions when it's buggy. I have been unable to contact them, email to help@rim gets an automated return. That was the only contact I could find on the website. (Has anyone successfully spoken/Emailed to someone at RIM? If so, please tell how!!)

Folks are saying RIM has been losing to other smart phones. I still think the product is a good one.....but when there is no customer service, this is where they will eventually lose...
John in NC
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