Quote:
Originally Posted by Cooper
Apple trains their employees, and really for an iPad it's "does it have internet" "yes it does, WiFi"
Pairing is something most sales people have no clue about... training at most stores is JUST happening.
Don't blame the employee for being useless and unknowledgeable, I bet they could sell you an extended warranty in a heartbeat.
Apple does well because it's either a computer store or an Apple store. Either way, they usually have staff that are expected to be knowledgeable in their limited selection of product (Desktop, Laptop, Tablet and iPhone/iPod)
Staples (and BB and FS) carry how many computing products? Sadly the guy making minimum wage selling you computers probably owns one and knows how to turn it on and check out facebook... that's about it.
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Sorry - didn't mean to give the impression that I think it's the employee's fault for not knowing. My point is to suggest that RIM's roll out is always less than impressive.