John,
After i installed the new device software, I was unable to use bb messenger (my contacts were not there as well), so i went to "Applications" and deleted the application titled bb messenger. When i went back to the bb home screen my bb messenger was there in full working order. However, if I go back to the "Application" screen, the bb messenger application is nowhere (to my untrained eye) to be found.
I hope that clarifies the situation.
Thanks
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