Ok. You need to solve that problem, or at least figure out why you can't connect.
Have you installed the desktop software on the computer? If not, go to blackberry.com and download and install desktop manager. You may have to look for links to desktop software.
If you are using a hub or keyboard or monitor USB connection on the computer, or something like that, switch to a connection on the computer, preferably on the back of the box if you are using a desktop. If you are using a laptop or netbook and can't get it to work, you may want to try another computer.
Check for signs that the device has been exposed to liquid. I don't know what the water indictors look like, but look at any labels in the battery compartment, which I expect should be black and white only, with no color.
Does the device show any signs of physical damage?
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- Ira
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