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Old 10-22-2006, 02:03 PM   #2
Thumbs Must Hurt
Join Date: Aug 2005
Location: Charlottetown, PEI, Canada
Model: 7250
Carrier: Bell
Posts: 95

run the GWSystemAddressBookSync.exe - this will force the address book to get updated, as the likely problem is that the user has been added or updated and the change is not reflected in the version of the address book on the BES. You can also search with the wildcard % just in case there is a spelling issue ;)