I have T-Mobile and work in NYC. Call quallity is excellent, signal strength excellent, and customer service has always treated me like a king. I've rarely needed them, but when adding or subtracting a feature from my plan they were fabulous. My wife has kept her Verizon service but I figure my signal strength is about 90% as strong as hers. Rarely do I ever get a dropped call, and certainly no more frequently than she does. There are some outlying areass of northern New Jersey like Long Valley where Verizon will get a weak but usable singal and T-Mobile gets nothing. But that really doesn't effect me.
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