Not Included in Email Plan
I bought a Blackberry yesterday and was told by a "Senior Retail Sales Executive" at T Mobile Store that the T Mobile Blackberry International Plan did include web browsing while overseas. This was misinformation. It does NOT! The $19.99 plan is called the "BlackBerry Unlimited International E-mail Add-on". After talking to a representitive at the T Mobile International Services phone number, I spoke with a supervisor who informed me that all data transfer is at a $15.00/MB rate. A view of the web site reveals that T Mobile is less than candid in the way they describe the plan coverage. Obviously the T Mobil company stores don't have the correct information.
T Mobil doesn't have any documentation they would send me regarding this rate. The way this rate is being advertised and sold may not amuse several of the states that have strict laws regarding the sales of cellular devices and services. T Mobile needs to clean up it's act and place "This service does not include web browsing or data transfer" after the "BlackBerry Unlimited International E-mail Add-on" both in print and on their web site.
I am seriously considerating refering T Mobile current marketing practices with it's confusion and lack of transparency to the proper state agencies in California.
Last edited by Tattoo Tom; 06-21-2006 at 04:27 PM..
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