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Old 12-07-2010, 10:29 AM   #6
brianw1957
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Join Date: Mar 2006
Model: 8110
Carrier: at&t
Posts: 7
Default Re: Message delays on BES 5.0.2

Quote:
Originally Posted by MattT123456 View Post
We had a case on this recently (some users saw delayed messages, some were unaffected). We have Exch 2010 SP1, and ever since that patch was applied, things haven't worked correctly.

Well, it turns out, Blackberry is aware that there is an issue and they are "actively working with Microsoft on a fix", but no ETA.

They're clearly not publishing this as an active issue, but t.Support admitted that it was known (it only took a 5 hour call this time around to find this out).

The workaround was as indicated, move the affected users to a static message agent for now.
Matt, we have the same issue and but it only took 3.5 hours on the phone for them to id this as a Microsoft fix in progress...
I just have to tell users to be patient.
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