Well, geast... i have bad news. I don't think they can help you much.
I'm now seeing latency again on MY handheld and have conveyed this to T-support.
I also had one of my techs reload the firmware on his 8800 and still same issue. This cingular crap has got to get fixed. The only happy users i have are Verizon which doesn't help since 97% are on Cingular!
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