BlackBerry Forums Support Community - View Single Post - Bold 9700/AT&T

aiharkness · 04-30-2018, 03:05 PM

I'm wondering why you conclude you have to use the at&t BIS website--if I understand what you are saying. A long time ago the carriers were eliminating their BIS sites as all BIS functions are provided on the device as of one of the late OS 4 versions. For sure you can resend service books from the device on OS 6.

Going on the response above from @tsac, if it were me i would delete all service books, do a hard reset (with power on, remove battery for 30 seconds) and then resend service books.

04-30-2018, 03:05 PM	#3
aiharkness BlackBerry God Join Date: Jul 2005 Location: Florida Panhandle Model: BBPP OS: 10.3.3 Carrier: T-Mobile USA Posts: 14,081	Re: Bold 9700/AT&T - Service Discontinued? I'm wondering why you conclude you have to use the at&t BIS website--if I understand what you are saying. A long time ago the carriers were eliminating their BIS sites as all BIS functions are provided on the device as of one of the late OS 4 versions. For sure you can resend service books from the device on OS 6. Going on the response above from @tsac, if it were me i would delete all service books, do a hard reset (with power on, remove battery for 30 seconds) and then resend service books. __________________ - Ira
Offline