BlackBerry Forums Support Community - View Single Post - Back up and restore issue for Groups in Address book on 8830

qcbob · 11-23-2009, 08:23 PM

My VZ 8830 recently stopped charging so I backed it up locally using BB Desktop software version 5.0.1. The VZ store gave me a new one and I thought I was good to go. Restored the back up copy to my new 8830 and noticed a major problem...several of my groups within the address book did not restore correctly (to the best of my knowledge, groups do not back up on wireless synch). RIM said this was probably due to the back up copy being "corrupt." Since then, I have done another new back up and restored to another different 8830 (bought used on eBay) and the same problem occurs. Not all groups are affected but I do notice that some lack contacts, etc. I really like the group option in the address book and would love to get this figured out.

Any suggestions/thoughts would be truly appreciated. Thanks in advance.

11-23-2009, 08:23 PM	#1
qcbob New Member Join Date: May 2007 Model: 8300 PIN: N/A Carrier: vz Posts: 11	Back up and restore issue for Groups in Address book on 8830 Please Login to Remove! My VZ 8830 recently stopped charging so I backed it up locally using BB Desktop software version 5.0.1. The VZ store gave me a new one and I thought I was good to go. Restored the back up copy to my new 8830 and noticed a major problem...several of my groups within the address book did not restore correctly (to the best of my knowledge, groups do not back up on wireless synch). RIM said this was probably due to the back up copy being "corrupt." Since then, I have done another new back up and restored to another different 8830 (bought used on eBay) and the same problem occurs. Not all groups are affected but I do notice that some lack contacts, etc. I really like the group option in the address book and would love to get this figured out. Any suggestions/thoughts would be truly appreciated. Thanks in advance.
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