[PlatzDa]

I was just now searching for info on this issue. We lost our connection on Friday, and our logs (server and firewall) revealed no problems on our end. We got it reconnected by RIM, but the tech was unable to tell me how it happened. This leads me to believe that the problem was either caused by something here that we haven't found yet, or RIM is blowing smoke and not revealing that they screwed up somehow (although I can't imagine how).

Like many of you, I became a BES admin through no choice of my own (and without any training, of course), so forgive me if this all sounds unintelligent...