Wirelessly posted
It shouldn't make any difference how you download and install, OTA vs desktop install. What matters is the app or theme itself. And if you take the advice given, you'll be limiting yourself in the extreme as desktop installs are rare. OTA is standard operating procedure.
From what I gather, stores seldom fix anything and instead just replace the device, even for a software glitch. There are excpetions, of course, but I think you were fed a line of bull because the rep was ignorant or misinformed or just wanted to send you away happy with the least bother.
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- Ira
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