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Old 01-10-2011, 12:39 PM   #13
BlackBerry Genius
Join Date: Jun 2007
Location: Houston, Texas
Model: 5S
OS: 10.0.2
PIN: & Teller
Carrier: Verizon
Posts: 5,627
Default Re: How does one not know

Originally Posted by Andi View Post
How do they not know what model or even brand of device they bought? They try to describe them to me because of course I know what every blackberry, android, iPhone and windows mobile phone on the planet looks like. One user kept saying over and over to me "it is the newest smart phone Sprint sells" It was a Blackberry 9670 - and this was last week.
Some phones find their way into user hands via ebay, third party suppliers, and sometimes a person will buy a used or stolen phone from someone. This can cause all kinds of problems as the user who obtains phones using these methods are not always the the ones that can walk and chew gum at the same time. I think these are the type that DC/DC was in a rant about.
There is no Hope. She left last week.
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