7290 major problem
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I am new to BB and bought a new 7290 through TIM in Italy. When I was in the US I was surprised that my T-mobile prepaid card wouldn't work in it. I took the BB to have it unlocked and noticed before doing so that I was getting error 411 and would need to reset the phone with the scroll button. The man at the store told me I needed to download newer software. When I arrived back in Rome I put my TIM card in and continued to get the error message. When I got home I went to the TIM site and downloaded the software they offered. When I plugged the BB into the computer to download from Desktop Manager it began to load to the BB, but then it said it was disconnected and now all I have is a blank screen with a picture of the desktop manager and a circle with a line through it. Can't get anything else. I have taken out the battery and also tried holding the alt-shift-delete keys to no avail. My Italian is barely passable and don't see how I can get help from TIM! Thanks.