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tsac · 09-14-2018, 08:43 AM

how are you doing the reload? Link or desktop manager.

any method can require a reinstall of your information such as contacts etc.

entering the password wrong multiple times ( 10 ) will wipe the phone back to factory level. Just do a contacts and messages backup first, then try the wrong password method to reset the phone.

another method

Reload BlackBerry 10 OS Using BlackBerry Link

1.Open BlackBerry Link and connect your device via microUSB.
2.Select Settings (gear icon)
3.Select Reload under Reload Device Software.
4.Follow the on-screen instructions to reload the software. When complete you can disconnect your device

You can also do an internet search for more details on doing a reload.

09-14-2018, 08:43 AM	#2
tsac BlackBerry God Join Date: Mar 2005 Location: Others run out when we run in Model: Z10 OS: Cheerios PIN: No Pin just a Tack Carrier: at&t Posts: 10,030	Re: reinstallation/reinitialization how are you doing the reload? Link or desktop manager. any method can require a reinstall of your information such as contacts etc. entering the password wrong multiple times ( 10 ) will wipe the phone back to factory level. Just do a contacts and messages backup first, then try the wrong password method to reset the phone. another method Reload BlackBerry 10 OS Using BlackBerry Link 1.Open BlackBerry Link and connect your device via microUSB. 2.Select Settings (gear icon) 3.Select Reload under Reload Device Software. 4.Follow the on-screen instructions to reload the software. When complete you can disconnect your device You can also do an internet search for more details on doing a reload. __________________ Z10 on BES Z10 on BIS Last edited by tsac; 09-14-2018 at 08:51 AM..
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