Why not reset the phone? I think under settings; security; there is an option to wipe the handheld.
I would make sure that you have performed a synch to backup any contacts etc.
When I got my 7100 from TMO it was apparently a returned one because it had a different wallpaper and some calendar entries.
I called TMO support and basically we enetered the password incorrect 5 times or so and then it asked me to type the word blackberry and then a menu option came up saying i was about to wipe/reset the handheld and that all would be lost. I did and everything reset back to the default. Give them a call (you will need to speak to tier 2 support)
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