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Old 12-25-2015, 05:38 PM   #2
tsac
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Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 10,030
Default Re: lost 9900 bbprotected not listed in bbprotect account

not sure what your trying to retrieve but BB Protect is limited in what can be restored.
This link will give more info.

How to use BlackBerry Protect to restore data to a BlackBerry smartphone

If your looking for more than one BB in the list it will show but if only one BB was "backed up" then none will show but the data will restore.

Read the link
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