I have seen this on our Verizon 8330's using 4.2 OS. Upgrading to 4.5 made the hardware information available to BES & therefore resolved the software push issue. (it is not a device.xml issue it is the fact that the 4.2OS is not reporting the hardware information to the BES. You can verify by hooking up the device to the BES Manager and trying to view the hardware details there, even via USB they are missing)
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BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
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