Ok, so this is an IN-STORE warranty replacement. Gotcha.
At least make a complete backup of your current BB before you drop it off. That way you have something to restore if they can't.
I don't know your Verizon sales person, obviously, but if they are willing to do that for you, cool. It could take 30-45 minutes, be patient. MAKE SURE they know what they are doing. Many don't.
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