Not sure if it makes a difference but I have a FAN account and get routed to their business dept when I call. I bought a treo previously NOT from AT&T and signed on to the 450min per month for $40 and I opted for no contract since its my own equipment. So even though I've only been with them for a couple of months, I'm on a month to month basis and can take my number to another carrier at anytime without an ETF.
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