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Old 04-13-2005, 07:07 AM   #1
Masud
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Join Date: Jan 2005
Posts: 29
Default Handheld Configuration Tool stops functioning

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Dear all,

We were running BES 4.0 for Exchange on a Windows 2003 server with Exchange 2003, without any trouble. The BES uses the default MSDE 2000 as the SQL database environment.

Now after upgrading to BES 4.0.1, the Handheld Configuration Tool will not start anymore. Every time we try to start it the application gives an error:

"System Problem - please review log for additional information. Database connection pool failed to initialize"

In the event log the following entry appears:

Event Type: Error
Event Source: HHCG
Event Category: None
Event ID: 10000
Date: 13-4-2005
Time: 13:56:37
User: N/A
Computer: SERVERNAME
Description:
COM Error 0x80004005 in ConnectionItem::ConnectToDB() - [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied. - Unspecified error

Can anyone please help me with this? We ran the upgrade according to specifications and all other BES functions are functioning without trouble. Thanks in advance!

Cheers,

Masud
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