I am experiencing the same issue. Did some searching and found this.
From the RSA knowledgebase:
"Software token cannot be imported on to a devices with newer firmware. The token cannot be imported to the devices with OS version 4.3.0.97
Solution
This is a known issue and RIM Engineering is aware of it. This will be addressed in OS version 4.5. A case with RIM Engineering has already been opened.
RIM Case: SDR169651 with severity 1
Please contact RIM support to obtain the most recent version OS. This issue is expected to be resolved in OS 4.5 Build 42."
The Vodafone release is Build 37 so it looks like we will have to wait for an updated version of the BB OS.
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