You may also need to completely uninstall Destop Manager and reinstall. Be sure you correctly set up for Blackberry Enterprise Server and the type of mail system your company uses. Just to be safe I usually connect to the mail server via vpn or dial up if you are not already connected before installing. You may just need to connect to your mail server and regenerate the keys with the DM and you may not need to reinstall. If you want to be sure call your BB IT guy and have him/her walk you through Destop Manager installation.
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