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Originally Posted by kjaslow
Call Cingular Blackberry Support. I had mine replaced a few weeks ago. They'll ask you if there's anything else wrong that makes you appear to be abusing their policy, such as cracked screens, etc. that are not covered by warranty.
Assuming the unit is in good shape besides the dust problem, they'll replace it without any fuss...
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the silver casing has a scratch or 2 on it from when I scraped up against the corner of a wall once and a drop mark or two...the dust problem has been present since I got it though.