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b52junebug · 10-23-2008, 11:07 AM

Alright here is the deal. I have been tasked to figure out how many support staff it would take to support 1500 blackberry's. What do you use in your support structure? Are they dedicated handheld staff or part of another team? What team? How many types of devices do you support? Do you also support non-blackberry PDA's, smartphones? Are your locations spread out or close together?

This is to put together a support matrix, and I am not finding anything useful on the web.

SO, how many of you does it take to support 1500 people?

10-23-2008, 11:07 AM	#1
b52junebug Talking BlackBerry Encyclopedia Join Date: Sep 2005 Location: Phoenix, AZ Model: Many OS: varied Carrier: Corp demo abuser.. Posts: 268	Help from those who support blackberry's Please Login to Remove! Alright here is the deal. I have been tasked to figure out how many support staff it would take to support 1500 blackberry's. What do you use in your support structure? Are they dedicated handheld staff or part of another team? What team? How many types of devices do you support? Do you also support non-blackberry PDA's, smartphones? Are your locations spread out or close together? This is to put together a support matrix, and I am not finding anything useful on the web. SO, how many of you does it take to support 1500 people? __________________ Your profession is not what brings home your paycheck. It is what you were put on earth to do.
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