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Old 04-30-2018, 03:05 PM   #3
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aiharkness's Avatar
Join Date: Jul 2005
Location: Florida Panhandle
Model: BBPP
OS: 10.3.3
Carrier: T-Mobile USA
Posts: 14,081
Default Re: Bold 9700/AT&T - Service Discontinued?

I'm wondering why you conclude you have to use the at&t BIS website--if I understand what you are saying. A long time ago the carriers were eliminating their BIS sites as all BIS functions are provided on the device as of one of the late OS 4 versions. For sure you can resend service books from the device on OS 6.

Going on the response above from @tsac, if it were me i would delete all service books, do a hard reset (with power on, remove battery for 30 seconds) and then resend service books.
- Ira
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