Re: Bold 9700/AT&T - Service Discontinued?
I'm wondering why you conclude you have to use the at&t BIS website--if I understand what you are saying. A long time ago the carriers were eliminating their BIS sites as all BIS functions are provided on the device as of one of the late OS 4 versions. For sure you can resend service books from the device on OS 6.
Going on the response above from @tsac, if it were me i would delete all service books, do a hard reset (with power on, remove battery for 30 seconds) and then resend service books.