[Sparkomatic]

So I've got my BES Express up and running and I'm much happier now. However, emails are taking up to 10 minutes to get to my handheld. I've put a rule in the Sonicwall for port 3101 on TCP but I'm thinking something else in the Sonicwall could be causing a delay.

Anyone else with a 170 that can tell me if I missed anything? Thanks!

[penguin3107]

Our BES (not Express) is behind a Sonicwall 4060. I've opened port 3101 (TCP and UDP) for the BES and that's about all the customization we needed to do to the firewall.

I don't even think UDP was necessary, but we did it anyway.

What makes you think the Sonicwall is causing the bottleneck?


(1050)

[Sparkomatic]

It's just a complete guess at this point. When I delete an email on the handheld, it immediately goes away on my desktop. It just seems to be delivery to my handheld that's delayed.

[ladydi]

Its not the firewall. I had the same problem when I upgraded to 4.1. For the life of me, I can't remember what the problem turned out to be (Over a year ago). I called RIM and they figured it out. It was an issue on the BES though.

I remember it was irritating. It was acting like it was polling, not pushing.

[Sparkomatic]

Thanks ladydi. I guess I'll try and go through Blackberry. Do they charge for support?