[cristalin]

Hi all,

My customer has a BES 4.0.5.

Before I try to upgrade it on a BES 4.1 , I would like to solve their major problem.

One of their VIP found suddenly that 69 old messages (already read on outlook) appearead as unread on outlook.

Any idea ??
Thankx

[cristalin]

To complete this thread, the user already read his emails on outlook and moved them into folders.
During this period the blackberry was turned off.
When the blackberry was on (a few days after), the classified and read emails reappeared in the inbox in a Unread state.

[tpoon]

I have had this issue as well, and when I changed my options to sync deleted items, this also fixed the read/unread issue. Here are the steps:

1. Go into Messages (Email)

2. Click on the thumbwheel and select Options

3. Select Email Reconciliation

4. Change the Delete On option to Mailbox & Handheld

5. Verify that the Wireless Reconcile option is On

6. Verify that the On Conflicts option is Mailbox Wins

7. Save your settings.

Happily using BES with The Message Center Exchange Hosting