[dcook23]

Running BES 4.0 sp2.

One of my users ran into a problem on their device and restored from a backup of the device. They now have all the mail that was on the device at the time of the backup and all new mail that has come in since restoring. Is there a way for them to get the messages that came in between the time of the backup and the restore?

We have tried reconcile now from the device and that does not work.

Seems BES knows it synced those items already so it won't do it again. I would like to force it to resync them.

Thank you,

Dave

[Blackberry_Jam]

I posted this on another thread, but it may work for you.

you may be able to get away with it if you create another email folder under the mailbox (outlook). you can move the emails out of the inbox into the new folder, wait 5 minutes then move them back. The BES admin might pick up on the emails and re process them to send out. This might take a few minutes to work. I have done this in the past and it has worked.