[Unclebo]

Hello,

I have two clients with Exchange Servers and a Blackberry Enterprise Server. Both have a new user with a new phone to be added to BES. Neither will install the services and both are getting Event ID 20196 and 20265 errors logged in the Application log.

I have verified permissions on each BES and the particular user. I have other users working fine on each BES. I have created test accounts on both BES and these work fine.

It seems to be related to just these two accounts. I have looked for information on the web relating to these two event ids finding information pointing to the permissions which I have checked - again.

Can anyone shed any additional light on what these two event ids are trying to tell me? Any additional help/assistance is greatly appreciated.

Thank You.

Uncle Bo

[mqazi]

Have you tried performing the IEMSTEST for the two mailboxes? If not, it would be recommended you do so.

Also, please ensure these mailboxes are not a part of Protected Group, which are:

* Administrators
* Account Operators
* Backup Operators
* Cert Publishers
* Domain Administrators
* Enterprise Administrators
* Print Operators
* Schema Administrators
* Server Operators

The following user objects also are protected:

* Administrator
* Krbtgt

If so, refer here: View Document

Hope it helps.

Cheers