BBM and email not working, but able to browse internet?
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Hello all,
My aunty is currently visiting and has recently purchased an Orange Pay as You Go Sim. The back of the package suggests it is a 'Retail Combi PAYG pack'.
Since activating the SIM, she is able to:
Make and receive calls.
Browse the internet.
Send SMS.
She is UNABLE to:
Use BBM
Send emails.
When I try to send an email the message status is 'service blocked'. Does my aunty require an additional BIS package/bundle? If this was the case, I would have thought she would have been unable to browse the internet, but she can? BBM does work when connected to Wi-Fi. Do any settings need to be changed on the phone?
Any help would be appreciated.
Thanks!!
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