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01-31-2006, 11:13 AM
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#1
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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Why Don't My Filters Work On My 7130??
Please Login to Remove!
I've tried everything I know of!! No matter what words, phrases or letters I put in my filters, my blackberry continues to send me everything!! I can't stop it!
It is possible to actually talk to a person at Blackberry without costing more than the phone? Do they have customer service??
OK. I have four filters set up: Spam, spam2, Spam3 & Spam4. The default is set to: "Default when no filters apply: Forward Messages to Handheld"
Inside each filter, it says, if ANY of these conditions are true: (Then I have the words listed under various conditions), Then do the following with the message: Move to folder Deleted Items. DO NOT forward messages to handheld.
Each are set up that way. I'm assuming that if there is something listed in the filters, that they are "on" and the messages have to pass through them first.
I still get some of the same messages that I filtered and more with the same wording.
Probably 50 - 75 a day!!
I'm spending all my time erasing entries and putting up new filters. My email comes from comcast.
Thanks,
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01-31-2006, 11:35 AM
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#2
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Thumbs Must Hurt
Join Date: May 2005
Location: Deering, NH
Model: 8703e
Carrier: verizon
Posts: 193
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Did you set these filters up in Desktop Manager?
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01-31-2006, 12:09 PM
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#3
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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I set them up in the Blackberry Webclient from Verizon. I didn't see any way to set filters up in the desktop manager. Is that where they are supposed to be?
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01-31-2006, 12:22 PM
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#4
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BlackBerry Extraordinaire
Join Date: Jun 2005
Location: NJ, USA
Model: 9650
OS: 6.0.0.524
PIN: 007
Carrier: Verizon
Posts: 2,762
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I always had damned trouble with the filters at the VZW site, I guess I was not smart enough to figure out how to use them properly (logic). What i did and killed a few birds with one stone was set up a gmail account and forward all my different emails there, then forward that in turn to the BlackBerry email. What that did for me was first, combine all into one and leaving copies there if i needed them, it also let me take advantage of the great spam filters available at gmail, and finally it let me set filters that I could manage with ease. An all in one solution for me.
__________________
BB Tour 9650
Running OS 6.0.0.524
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01-31-2006, 12:30 PM
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#5
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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Where do I find Gmail?
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01-31-2006, 12:35 PM
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#6
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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Never Mind...I got it!
Thanks. Still seems like the Blackberry filters should actually work!!
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01-31-2006, 04:44 PM
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#7
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Thumbs Must Hurt
Join Date: May 2005
Location: Deering, NH
Model: 8703e
Carrier: verizon
Posts: 193
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Ok, I just tested it and it does work. Here is what I did:
On the vzw BIS site I created a filter called test. The conditions are:
if ANY of these conditions are true:
body contains hair (hair was just a random word I used).
Move to deleted folders
Do not send to handheld
Then I sent three e-mails to my vzw.blackberry.net account.
1st was a test and did not contain the word 'hair'
2nd had the word 'hair' in the message body
3rd was a test that did not contain the word 'hair'
1st and 3rd were delivered to my 7130e.
2nd was not delivered and, in the BIS mail, was moved to deleted items.
So, it does work.
You might want to check that you used the if ANY in the box above the conditions.
I also sent you this in a PM
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01-31-2006, 05:23 PM
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#8
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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filters
Ok...I did the same thing. I used the word water. All three came to my BB. If I change the default setting to "do not send to handheld", it will block them.
What's interesting is that anything filtered is supposed to go to my Deleated folder. It doesn't. It's in the InBox. Are the boxes supposed to be checked or is something supposed to be "turned on"?
Thanks for the test advice. It showed me how it's not working.
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01-31-2006, 05:35 PM
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#9
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Thumbs Must Hurt
Join Date: May 2005
Location: Deering, NH
Model: 8703e
Carrier: verizon
Posts: 193
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so, make sure you have the option move to folder set to deleted items.
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01-31-2006, 05:51 PM
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#10
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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filters
I have: "If ANY of these conditions are true:"
Then do the following with the message:
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01-31-2006, 05:52 PM
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#11
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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filters
sorry:
Move folder to Deleted Items
Do NOT forward messages to handheld
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01-31-2006, 05:53 PM
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#12
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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do you put commas or colons or anything between the words in the filter list?
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02-01-2006, 08:07 AM
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#13
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Thumbs Must Hurt
Join Date: May 2005
Location: Deering, NH
Model: 8703e
Carrier: verizon
Posts: 193
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I have not tried it with multiple words seperated by commas, colons, or semi colons - you will need to experiment.
You might want to start with seperate words in each condition - I think you can have up to 4 conditions, then try setting up multiple filters to get all the words covered that you want.
Let me know how it works for you - PM me if you need to.
Steve
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02-01-2006, 08:39 AM
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#14
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Knows Where the Search Button Is
Join Date: Jan 2006
Model: 8700
Carrier: Cingular
Posts: 17
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My hats off to KonTiki!!!! Gmail ROCKS!! That's the only way to do it. I set up the account last night. Transferred the filters from my BlackBerry Web client to the Gmail. This morning I had 1 message from a client and .....................20 spams in the delete folder!!!! It got every one!
It's early, but it looks like that's the only way to go!
Thanks to Codyman & Kontiki for their help!
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