Quote:
Originally Posted by flamerbeastie
How are you guys actually getting to upgrade? Ive called sales, retention, customer care. Ive used 611, then said upgrade, then blackberry, and they tell me that my account type (personal with corp discount) is not eligible to order this until 2/11. Is there something im not doing. Ive even mentioned to the CSR that I KNOW people are somehow getting this ordered and shipped, and she told me "they must be lying"....
Any ideas????
Thanks!!
|
SO.....I called again (611, said upgrade, said blackberry), and when the agent came online the convo went as follows:
"I'm very mad, and and ready to cancel my contract. I have called at least 7 times, and despite these calls keep getting the same answer that you cannot upgrade me to this phone as I am not a business customer. I know you can, I have friends that have gotten this phone, and colleagues that have gotten this phone. Not to mention, I called last week, was offered the upgrade, but the call dropped. Can you help?"
The agents response, "YES!!"
So.....needless to say, I am on a personal account, and have gotten the phone for $199 AFTER mail in rebate. I did opt for express shipping, and the agent told me, that the order/phone will ship NO LATER than 1/28.......
WOOT WOOT!!!!