[Frank Castle]

Ok .. I partially have this working ..

issues: applications push fine during Enterprise Activation .. but if I try and send a new app or to someone who was already activated prior to setting up the software configurations nothing .. no push.

Other issue is the status for Application is: downgrade required? I have alse seen upgrade required.

I have also during setting up a new user .. added them to one software configuration but during the Enterprise Activation the user gets ALL the apps I've setup .. is this normal?

I have devoured all the great information in this thread and feel I'm close but missing something ... my latest adjustment was to add the BES service account to the packagecache folder with full control ..

Any insight?

[kmcphedran]

I believe that if you have applied the IT Policy' 'Disallow Third Party Application Downloads' to a device, then you cannot push applications wirelessly. The same things happens when you connect the device to the BB Manager and try to install the application. Since the device has this policy set, then the application cannot be loaded on the device. This has been the experience that I have had, can anyone else can confirm this?

[Fromme]

jinksPadlock

Thank You for your help.
Nice workaround...

/Fromme

[ts937km]

No matter what I do. I cannot get Berry 411 and Google Maps 1.32 to push correctly. They do show up on the handheld. But it looks like it is still pushing the apps every 4 hours.

Configuration Name: 8100 Configuration
Status Check Time:
Configuration Status: OK
System Status: Up to date
Application Status: Upgrade Required

I have done the disalllow and required policies. All other apps delete of the handheld. The new ones are push. But it continues to say Upgrade required. Unless it is a version issue in my ALX files I am stumped. I am pushing 1.32 of Google Maps (L1 and L1-1)

Is there a way to get more info about the Application Status??

Thanks

[DominikGR]

Hi,
thanks "Khue" for your brilliant detailed description.
It makes me (newbie in BB) easier to understand some things.
We have a BES 4.10 and always BB 8707v devices.
However i run all those tasks you mentioned three or more times but the applications never pushes wirelessly.
So i called Vodafone and they RIM for help. But untill now no usefull answer received.

In the meantime i found out what´s going wrong. In short word´s:

"The BB-Server (4.1) do not support the BB-8707v devices". Means: The BB-8707v device is newer than the server version.

In our Policy-Log (Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\[DATE]\BESV_POLC_01_[DATE]_0001.txt
i found this:

"{0x5B88} Device info for hardwareID 0x84000b07 could not be found."

So i modified the two device.xml files you will find in

"c:\Program Files\Research In Motion\BlackBerry Enterprise Server\PackageCache\FILESHARE_[YourShareName]\Research In Motion"

and

"C:\Program Files\Common Files\Research In Motion\AppLoader"

and added the following settings for the newer BB 8707v device:

.......
<!-- 8707 -->
<os radio="UMTS" series="8700" Colour="True" Theme="Normal" JVMLevel="1.0" KeyboardType="Qwerty" Sound="Tunes7130c" SystemSize="normal" Bluetooth="True" MMS="True">0x84000B07</os>
......

Also you can copy the device.xml file from your local PC if you allready installed the latest BB-Desktop/Device Manager to the BB Server directorys mentioned above.
You will find this on you local PC in C:\Program Files\Common Files\Research In Motion\AppLoader\device.xml

After this the application should be pushed out to the BB-Devices wirelessly (attends 4h delay !)

So i pushed out the applications "BlackBerry Enterprise Messenger for Sametime" and "Google Maps" successfully. Others coming soon

Dominik

[BESAdmin2006]

If you want to roll out a newer version of the same application, but still want to keep the old version on the server for re-pushes to those who are still on the old version, there is an issue which will prevent you from doing it.

If any one cares to know the work around.......

Assuming the old version is in a share called FOLDER1 with loader.exe to index the files. Create a NEW (separate) share and put the application files in there - follow the usual steps from RIM to index the files.

Create a separate Application Configuration and point it to that new share you created. Now you will not have a problem pushing out the desired version as needed.

Enjoy!

[MotoUp]

Wow, this is killing me! I have a software configuration for a bluetooth keyboard that pushes out just fine, but I cannot get Berry411 to push. It's been 6 hours, and I've tried everything in this thread. I'm at a loss as to what to do It's set identical to the keyboard policy and configuration, but still won't push. Any ideas?

[|||||||]

Originally Posted by MotoUp

Wow, this is killing me! I have a software configuration for a bluetooth keyboard that pushes out just fine, but I cannot get Berry411 to push. It's been 6 hours, and I've tried everything in this thread. I'm at a loss as to what to do It's set identical to the keyboard policy and configuration, but still won't push. Any ideas?

See if there are any errors in the policy(POLC) log.

[MotoUp]

If you are talking in event viewer, all I have is Application, Security and System, it's Server 2K3.

EDIT: Nevermind, found the log, but not sure what I'm looking for.

[|||||||]

You'll see logs about the BBerry411 software and it should give an error or something. If it's not there then it's a configuration issue.

[noname]

Hi all,

The last time I have 3rd party wireless push issue, these 2 articles saved my day...

KB-04768 Support - Application is not wirelessly pushed to the device

KB-04763 Support - Failed to write access to the package cache path

[MotoUp]

Originally Posted by |||||||

You'll see logs about the BBerry411 software and it should give an error or something. If it's not there then it's a configuration issue.

I didn't see any errors at all. However, 18 hours later, the app showed up. Wow! Thanks for your help.

[Snyder81]

Thanks a lot for this tutorial. I was able to set up wireless push and it's surprisingly simple. I also like being able to blacklist all apps without disallowing 3rd party downloads by policy, yet still be able to push out whitelisted apps. Very cool! The application pushed out in about 15 minutes and only took a second using an 8700 with EDGE data speeds.

One caveat - if you have an existing BES user base and don't currently disallow third-party apps, "whitelisting/blacklisting" will delete non-whitelisted third-party apps on the handheld. I had 5 on my handheld that are going to be deleted.

[Khue]

Dominik,
Thanks for the support man. I got tired of reading the docs for pushing from RIM so I decided to make my own. Unfortunately I do not have any experience/access to BES 4.1+ as my company has deemed it not essential and we are having budgeting issues. There are great contributors to this thread and all the participants here on the Admin section of the BBforums are great at some aspect of BES. Someone will surely answer your question and I regret not being able to help you personally.

[Snyder81]

Question - what is the preferred method of pushing out an updated version of a particular app? I have version 1.4.1 of Google Maps on my 8100/Pearl, but I want to push 1.4.2 without interrupting the user with prompts. What is the correct way to do this? Have a generic folder called GMaps8100 and keep replacing the COD files and reindexing the application every time a new version comes out? If I'm disallowing non-whitelisted apps, will the user see a prompt about their handheld having a non-allowed app that will be deleted?

[Snyder81]

It looks like RIM now covers this in a KB article:

How to set up the BlackBerry Handheld Configuration Panel for wireless application push

BlackBerry Search Results

[Khue]

RIM's always gotta be wastin' my flava...

[mgrisetti]

does anyone know what to do when configuration status is saying check required

what do you have to do when you get configuration check returned error 11

[Khue]

Originally Posted by mgrisetti

does anyone know what to do when configuration status is saying check required

what do you have to do when you get configuration check returned error 11

In the Handheld Manager Tool, find that user and there should be an option to Update configuration status.

[technickel]

I am to lazy to read all these posts but

How many configurations can you push out at one time?
500 devices * 4 hours = forever