[GIJoeJarhead]

We are running BES 4.0.6 on a Windows 2003 Server, and I have noticed that in the Blackberry Handheld Configuration Tool not every users information is listed.
What I mean is the majority of our users have ALL columns filled out under the Handhelds Options, but certain users are missing some info like their phone number or their BB Version.

I do not believe any of our users are crafty enough to disable this info on their actual device ( at least not knowingly), so why does it show for some, but not for all?

Thanks
Joe

[Andi]

I have seen the same when enterprise activation doesn't complete

[GIJoeJarhead]

Hmmm . . . I'm sure some of these guys may have that issue, but at least a few of these are devices that I set up myself, and I know the Enterprise Activation is working OK on those.