|
|
|
01-09-2009, 07:19 PM
|
#1
|
CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
|
She scratched my phone!
Please Login to Remove!
So when I got my phone, I couldn't figure out how to get the sim card in properly (rtfm much?) and it got stuck. I took the phone to my local t-mo store, and asked for help.
So the girl who helped me decided to use some sort of straight razor type of device. She got it out, but my phone now has a massive scratch on the back. I hadn't had the phone for two hours and she damaged it.
According to T-Mo, my options now are to purchase a new one or live with the scratch. I'd be wrong to go up to the store and shove this phone down her throat right? But she gets away with making mine look old and beat within two hours of taking it out of the box.
This is going to make me cry.
|
Offline
|
|
01-09-2009, 07:27 PM
|
#2
|
Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
|
Ouch! I think you should talk to the manager there, with the employess present so there is no disagreement as to what happened.
|
Offline
|
|
01-09-2009, 07:28 PM
|
#3
|
Knows Where the Search Button Is
Join Date: Nov 2008
Location: pOr(n)lando, FL
Model: 8310
OS: 4.5.0.110
PIN: 2427c705
Carrier: at&t
Posts: 41
|
They told you you couldnt exchange it, when they caused the damage?
... Um... yea... dont let that fly...
Call customer care and threaten to cancel... They'll bend over backwards for ya...
__________________
My History Includes:
Palm e2>Palm TX>BB 8100>Treo 680>HTC Dash>HTC Wing>Treo 750>BB 8300>iPhone ()>BB 8320>iPhone 3G ()>BB 8310
|
Offline
|
|
01-09-2009, 07:32 PM
|
#4
|
Stuck In The '70's Mod
Join Date: Feb 2006
Location: The 'burbs east of Seattle.
Model: 9810
Carrier: T-Mobile
Posts: 7,600
|
JSanders has good advice. Go back to the store, talk to the manager with the employee present.
__________________
1st Step in Troubleshooting: Do you have a BlackBerry Data Plan?
2nd Step in Troubleshooting: Pull the Battery.
|
Offline
|
|
01-09-2009, 07:35 PM
|
#5
|
CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
|
I probably should have done it the day of. I've been pissed and stewing about this all week.
|
Offline
|
|
01-09-2009, 07:51 PM
|
#6
|
BlackBerry Extraordinaire
Join Date: Aug 2005
Location: PA
Model: STORM
OS: 4.7.0.151
PIN: MOBILE
Carrier: VERIZON
Posts: 2,089
|
Go back to store and talk with manager or call customer care.
__________________
STORM (9530)
|
Offline
|
|
01-09-2009, 07:55 PM
|
#7
|
CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
|
Customer care says to go talk to the store manager so I'm going to do it in the morning. They're closed by now.
|
Offline
|
|
01-09-2009, 08:37 PM
|
#8
|
Thumbs Must Hurt
Join Date: Dec 2008
Location: Toledo, OH
Model: 8330
OS: 5.0.0.438
PIN: 304493C1
Carrier: Alltel/Verizon
Posts: 55
|
That blows man...good luck with getting it fixed and or replaced.
__________________
"Why do we have to talk to this jackass like he's four? When did foolhardy war and economic collapse become 'uh-oh moments'?" ~Jon Stewart
|
Offline
|
|
01-09-2009, 08:43 PM
|
#9
|
EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
|
Wirelessly posted (hope is everything!)
Absolutely talk with a manager
This is why we aren't supposed to do any kind of work on a phone. If we as reps cause damage ATT is liable
__________________
ZED 10
|
Offline
|
|
01-09-2009, 10:45 PM
|
#10
|
CrackBerry Addict
Join Date: Apr 2007
Location: san antonio,tx
Model: 9550
OS: 5.0.0.230
PIN: 30fd8208
Carrier: Verizon
Posts: 904
|
on the back like the battery door. Hell just buy a new battery door.
|
Offline
|
|
01-09-2009, 11:16 PM
|
#11
|
BlackBerryForums.com Super Moderator
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
|
They screwed it up, I'd either talk to a manager or call customer support.. There is reason a employee should treat a customer's property like that damage and so deal with it.. I would have probably cancelled everything on the spot...
It isn't a mattery of the battery door just a matter of repsect and consideration at that point..
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.
Follow me on Twitter
|
Offline
|
|
01-09-2009, 11:37 PM
|
#12
|
BBF Moderator
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
|
Quote:
Originally Posted by SteveO86
It isn't a mattery of the battery door just a matter of repsect and consideration at that point..
|
Agreed, the OP shouldn't have to pay for a replacement of any kind, either.
|
Offline
|
|
01-10-2009, 12:41 AM
|
#13
|
BBF Spam Killer Moderator
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
|
Quote:
Originally Posted by TeritaM
Customer care says to go talk to the store manager so I'm going to do it in the morning. They're closed by now.
|
Let us know what happens. You should get a new one as a replacement and that employee should be written up. I guess she was trying to help, but that was pretty dumb.
|
Offline
|
|
01-10-2009, 03:04 AM
|
#14
|
EPIC MOD
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
|
Quote:
Originally Posted by SteveO86
They screwed it up, I'd either talk to a manager or call customer support.. There is reason a employee should treat a customer's property like that damage and so deal with it.. I would have probably cancelled everything on the spot...
It isn't a mattery of the battery door just a matter of repsect and consideration at that point..
|
situations like this is why I have customers sign a release absolving me of any damages before I will even remove a battery door. seems crazy but I have had to pay for a phone once NEVER again. even then ATT frowns upon it as they can stil be held liable
__________________
ZED 10
|
Offline
|
|
01-10-2009, 03:15 AM
|
#15
|
Talking BlackBerry Encyclopedia
Join Date: Oct 2008
Location: The Keystone State (Pennsylvania for those who may not know)
Model: 9650
OS: 6.0.0.431
PIN: 32320436
Carrier: Verizon Wireless & AT&T GoPhone Prepaid
Posts: 273
|
Quote:
Originally Posted by drthvdr
They told you you couldnt exchange it, when they caused the damage?
... Um... yea... dont let that fly...
Call customer care and threaten to cancel... They'll bend over backwards for ya...
|
I'm just prepaid I walked into a AT&T store (then was Cingular) and asked for help, my sim card crapped out..they just toss your phone on the counter flip it open and continue replacing my SIM for me, I mean it was nice they helped me but meanwhile she is scraping my phone screen across the counter not thinking nothing of it...
For sure, call t-mobile and complain, they will usually listen..
|
Offline
|
|
01-10-2009, 10:50 AM
|
#16
|
CrackBerry Addict
Join Date: Jul 2007
Location: NYC
Model: Torch
Carrier: Island of Misfit Toys
Posts: 591
|
Welp, I just came from the store. Turns out it was a manager that scratched my phone. Conveniently, she's not there, and the manager on duty can't do anything. In fact he said, "It's just a scratch". I should now go back on Monday when she'll supposedly be in the store and try to get this resolved. Is it me or was that a ridiculous blow off/run around?
I have a mind to box this one up and send it right back to them and call the credit card company. More than one way to skin a cat. Yeah I'm still upset.
|
Offline
|
|
01-10-2009, 12:02 PM
|
#17
|
BBF Moderator
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
|
That's ridiculous. I say call T-Mobile customer care again and keep complaining - especially now that it was a manager who did that.
|
Offline
|
|
01-10-2009, 09:12 PM
|
#18
|
BBF Spam Killer Moderator
Join Date: May 2007
Location: on a sunny beach
Model: Paspt
OS: 10.3.0.90
PIN: X1ZPY34K
Carrier: VZW but not for long
Posts: 9,176
|
Quote:
Originally Posted by TeritaM
Welp, I just came from the store. Turns out it was a manager that scratched my phone. Conveniently, she's not there, and the manager on duty can't do anything. In fact he said, "It's just a scratch". I should now go back on Monday when she'll supposedly be in the store and try to get this resolved. Is it me or was that a ridiculous blow off/run around?
I have a mind to box this one up and send it right back to them and call the credit card company. More than one way to skin a cat. Yeah I'm still upset.
|
I would try going back and talking to the manager. If that doesn't work, then go to plan B -- send it back and call your credit card company. I'd be upset too.
|
Offline
|
|
01-10-2009, 11:25 PM
|
#19
|
BlackBerryForums.com Super Moderator
Join Date: Sep 2007
Location: Florida
Model: 9650
OS: 6.0.0.280
PIN: I heard it drop!
Carrier: VZW BIS
Posts: 6,534
|
Quote:
Originally Posted by daphne
I would try going back and talking to the manager. If that doesn't work, then go to plan B -- send it back and call your credit card company. I'd be upset too.
|
After that last little incident I would do a full return and go with another carrier.... They obviously don't know too much about customer service.. What happens if you run into a real issue can you really expect them to come threw for you?
You spoke to 2 managers who don't seem to give a damn... If I was try and give them one more shot I would call corprate and advise them what's going on....
__________________
8830 -> 8330 -> 9550 -> 9650
Just think about how far BlackBerries have come from then till now... And what else is coming.
Follow me on Twitter
|
Offline
|
|
01-10-2009, 11:30 PM
|
#20
|
Crimson Tide Moderator
Join Date: Oct 2004
Location: North of the moss line
Model: Z30
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,921
|
What Steve says is true. In the first 30 days of the purchase, they have to take it back, except with a damaged device, SO be sure to return it to the manager who damaged it.
|
Offline
|
|
|
|