While I have no need to track time, most of our 180 BB users do.
A few questions that I could not find answers to on your website.
- Do you integrate with CMSOpen? If so, how?
- The client matter lookup, is it a live lookup from the billing software's database or does it just sync to another table/db?
- Does time get pushed OTA into the billing software's database (so that atty can enter time OTA and secretary can instantly edit it in the office?)
- How is this licensed, per device? per usage?
- When the user hangs up the phone, does he/she instantly get prompted with the option to enter the client/matter info? or does it require a click to open a menu?
- When a user gets an email and replies, does he/she instantly get prompted with the option to enter the client/matter info? or does it require a click to open a menu?
The last two have always been important to me from ROI perspective of a per user expense of any time-tracking software, plus users are stressed and lazy, the easy way out will win over the billable hour when running to catch a plane or trying to eat lunch before heading to court.
This is not quite the concern if it is per usage expense but in the end the purpose is to capture more time, so it does still apply in that sense.