[HowieSee]

I just heard when calling t.support that there is some widespread problem with activation?

I can't seem to activate a user who's blackberry was having issues all last night and today. I don't want to call back and hear the KB number because I've been sitting on hold for 20 minutes.

Edit : oh, nevermind, it was just a new option choice. I seem to be having other issues.

[jgb@etree]

I find that 90%+ of all failed/problematic enterprise activations can be solved with three steps:

1. Hard reset the handheld (read: pull battery)
2. Set a *NEW* activation password (new meaning don't try re-entering the one you just assigned/generated - I'd recommend manually setting the PW rather than generating+emailing.)
3. Patience... Especially around 90% when it's dumping the users 2500 contacts into the device OTA! I recommend placing the device screen down and walking away for 15 minutes.

[jsplit]

when in doubt wipe the handheld fully prior - always works for me.

[hdawg]

AND set the proper time / timezone on the device!

[jgb@etree]

Originally Posted by hdawg

AND set the proper time / timezone on the device!

Who lives in Casablanca, and why are they so important that their TZ is the default?!? :D

[hdawg]

With the amount of times I've seen that screen I feel like I should visit ... either there or back to Vegas ... Foxwoods and Mohegan just aren't the same.